Qiantang E-Commerce Terms of Service

Last Updated: January 2025

Qiantang Information Co., Ltd. (hereinafter referred to as “the Company”) provides Qiantang E-Commerce Services under the Qiantang Group. By using any part of the Qiantang E-Commerce Services—including the Qiantang Shopping Center and its affiliated stores—you confirm that you have read, understood, and agreed to be bound by these Terms of Service, including any related rules or announcements.

Important Note: If you are a minor (under 18), please ensure that you understand these Terms of Service under the supervision and with the consent of your legal guardian. You may only use the service within the limits of daily necessities. This requirement remains applicable when these Terms are updated.

1. Membership

1. You become a member of Qiantang E-Commerce Services upon:

   • Continuing to use the services as an existing Qiantang member; or

   • Registering a Qiantang account and agreeing to these Terms of Service.

2. You must provide accurate, current, and complete personal information during registration and keep it up to date. The Company reserves the right to verify the authenticity of your information (including, but not limited to, checking with banks or third parties). If any information is found to be false or outdated, the Company may suspend or terminate your membership and deny access to certain services. You are responsible for any resulting costs.

3. Communication and agreements between you and the Company regarding the services may be carried out electronically. If the content is reproducible and accessible for future verification, such electronic documents have the same legal effect as written ones—unless otherwise restricted by law or regulation.

2. Account Security and Misuse

1. You must safeguard your account and password. All actions taken under your account and password are considered your own. If misuse is discovered, the Company will immediately suspend transactions and notify you for further investigation.

2. If you suspect your account is being used without authorization, you must notify the Company immediately. The Company will suspend transactions and notify you upon confirmation of such misuse.

3. The Company will cover investigation costs and losses incurred after confirming the misuse. However, you will bear full responsibility for losses caused by:

   • Failure to protect your login credentials;

   • Voluntarily sharing credentials with others;

   • Not using Qiantang-provided security features;

   • Intentional or grossly negligent behavior.

3. User Conduct

1. When using the service (e.g., messaging, reviewing, or communicating), you must comply with laws and online etiquette.

2. You agree not to:

   • Access the system or data without authorization;

   • Share harmful, abusive, obscene, or illegal content;

   • Impersonate Qiantang or another individual;

   • Post advertisements or solicitations without prior written approval;

   • Upload viruses or disrupt system operations;

   • Interfere with the service or connected networks;

   • Use automated tools (e.g., bots, crawlers) to collect or access data without permission;

   • Repackage or repurpose Qiantang data to create competing services;

   • Send spam or unsolicited commercial content.

4. Privacy and Data Protection

1. The Company collects, processes, and shares personal data in accordance with the [Qiantang E-Commerce Privacy Policy]. This outlines your rights under data protection laws.

2. The Company maintains a personal data management system aligned with e-commerce industry security standards.

5. About Qiantang Shopping Center

1. Qiantang Shopping Center partners with vendors to provide a variety of products. Unless otherwise stated, pickup is available worldwide through designated points. If you cannot comply with pickup/return requirements, the transaction may be canceled.

2. For credit card purchases or installment plans, separate authorization will be requested for each item. Order confirmation is subject to availability and verification. If partial authorization fails, only authorized items will be processed; others must be reordered. Installment terms (e.g., interest, insurance) are governed by your credit card provider.

3. Upon completing your order, you will receive a confirmation email acknowledging receipt—not confirming a contract. If the Company accepts the order, a pickup notice will be sent, establishing the sales contract. You can check status under “Order History.”

4. Once an item is shipped from the designated pickup point, you may no longer cancel the order (especially for made-to-order/customized items).

5. You have the right to withdraw from the transaction within a 7-day cooling-off period after receiving the item. This does not apply if:

   • Sample products were provided;

   • The product is damaged/unsealed unnecessarily;

   • You already inspected the item before delivery;

   • The item is altered, damaged, or lost due to your actions.

6. Exceptions include:

   • Customized products (e.g., printed with user-submitted photos);

   • Newspapers, magazines;

   • Unsealed audiovisual or software items;

   • Digital content or one-time online services delivered with prior consent.

7. Products are intended for personal use. If evidence suggests you are not the final consumer (e.g., bulk orders), the Company may deny benefits (e.g., loyalty points, express claims, returns). Wholesale purchases must go through the appropriate procurement portal.

8. If you are eligible for a refund, it will be processed via a check mailed to your contact address.

9. Product warranties and after-sales service are provided by the respective manufacturers, agents, or sellers. You can use the “Order History” to initiate repairs or contact Qiantang customer service for help.

10. Product pages—including names, prices, specs, and descriptions—are part of the contract. These details are provided by vendors. Qiantang endeavors to maintain accuracy but does not guarantee completeness or real-time accuracy.