Return Policy

Product Return Policy for Warranty and Non-Warranty Evaluation

 

Effective Date: [Insert Date if applicable]

✅ 

Warranty Return Evaluation

 

Qiantang will test the returned product based on the problem description listed on Page 1 of the RMA application form. After internal evaluation, Qiantang will determine whether the issue qualifies for warranty service.

 

✔ Covered Under Warranty

·       If the problem matches the description provided in the RMA form, the product will be repaired free of chargeunder warranty.

·       The repaired product will be shipped back to the customer prepaid.

 

❌ Not Covered or Mismatched Description

·       If the problem does not match the RMA form or the item was damaged during transit, Qiantang will contact the customer.

·       If no identifiable issue is found, Qiantang reserves the right to charge a testing and return shipping fee.

 

🔒 Important: Warranty repairs do not extend the original product warranty period.

🚫 

No Warranty Credit or Exchange for the Following

 

Qiantang does not provide credit, replacement, or free repair under warranty for returns under the following conditions:

·       Damage due to accidents, misuse, negligence, or failure to follow instructions in the user manual

·       Incorrect voltage or improper wiring

·       Exposure to rain, moisture, corrosive environments, or contaminants

·       Damage during shipping

·       Failure resulting from improper installation or use

·       Cosmetic damage that does not affect functionality

·       Incomplete or defaced items

·       Consumables or standard wear items (e.g., fuses, incandescent lamps)

·       Products with mismatched serial numbers from the authorized RMA

·       Custom-configured or special-order products

·       Items damaged during shipment without proper claim (must be noted with the carrier upon delivery)

 

📦 If your shipment arrives damaged, you must:

·       Note the damage on the delivery receipt per the carrier’s policy

·       Retain the original packaging

·       Arrange an inspection by the carrier

🔁 

Non-Warranty Returns

 

If Qiantang determines the product is not under warranty, the following steps will apply:

1.    The customer will be notified of the estimated repair cost.

2.    If the issue description differs from the RMA form or shipping damage is found, Qiantang will contact the customer.

3.    If no problem is found, a testing and return shipping fee may be charged.

 

⚠ Customer Responsibilities

·       The customer must provide written confirmation within 30 days to:

o   Approve the repair and accept the associated costs, or

o   Request the return of the product as-is (at their own expense)

 

❗ Failure to respond within 30 days will result in the product being returned as-is at the customer’s expense.

 

🔧 Repair Warranty: All completed non-warranty repairs include a 90-day limited repair warranty from the shipment date.

📦 

Packaging & Return Shipping Responsibility

·       All returned products must be shipped in their original packaging (box or crate) and include:

o   All manuals, accessories, and packing materials

·       A 20% restocking fee and round-trip shipping costs will be deducted from the refund if the return is not for warranty-related reasons.

·       Qiantang is not responsible for lost or damaged items during return shipping.

·       Damage or malfunction due to inadequate packaging will incur additional repair charges.

·       If the customer requests expedited return shipping, the shipment will be sent freight collect.

Download Qiantang Return Merchandise Authorization Form